About us

Welcome to our Online Boutique.

In light of the increasing demand from clients across North America, we have decided to concentrate uniquely on an online presence that offers our clients a good choice of our favourite articles along with a dedicated and personalized contact. We believe that a customer service is very important when offering services on the Internet. Please trust us, you will not regret it.

See you online soon and do not hesitate to contact us if you have questions. Our customer service is located at 14665 Shane Road, Crysler, Ontario (613 987-2913)

Below, we share with you a few pictures of our trips around the world along with some of our activities at Cigale et Compagnie.

Welcome
tap image

View our Welcome video

(sorry in French for the time being).

Our clients
tap image

Our clients in 2013

.

In Morocco
tap image

In Morocco, 2010

Diane & Jean in Morocco.

Order ready to be shipped
tap image

Ready for shipping

Diane prepares an order.

In Paris
tap image

In Paris, 2012

Diane & Jean in Paris.

Diane and Jean in Paris, 2009
tap image

Paris, 2009

.

Diane and Jean in Clermont-Ferrand, 2009
tap image

Clermont-Ferrand, 2009

.

Diane and Jean in Switzerland, 2005
tap image

Switzerland, 2005

.

Diane and Jean in Ontario, 2003
tap image

Ontario, 2003

.

Home & Garden May 2006
tap image

Home & Garden May 2006 - Open pdf

.

La Nouvelle septembre 2005 - Open pdf
tap image

La Nouvelle septembre 2005 - Open pdf

.

Pinterest and Cigale & Compagnie
tap image

Follow us on Pinterest, an inspiring collection of Internet images.

You may also want to visit our blog.

.

Why Cigale ?

The cicada, this wonderful insect that one hears so often in the mediterranean countries and that is so difficult to observe really fascinated us by his wonderful "song".
The Provencal tradition portays the Cicada as the bearer of good fortune and its "singing", actually a kind of stridulation, has inspired poets and authors alike. This is especially the charm of this "song" that kept our attention. It arrives often that our thoughts "fly" away in Provence while we hear the héphémère "song" of our Canadian cicadas.

To illustrate our interest to the Provence and the mediterranean countries, we chose the name "cigale" (Cicada) to identify our family owned shop. As our intention is to share our discoveries linked to Provence but also to other countries we like, we grouped them all under the vocable "et compagnie" (and company).

From which our name "Cigale et compagnie" to serve you! Contact us for more info

Shipping image

Shipping

Within Canada

Most orders are shipped within 2 to 3 working days and are shipped by Canada Post accelerated parcels.

Upon request (please contact us), orders may be shipped by private carriers if you are willing to pay the small difference between our accelerated shipping rate and the rate charged by the carrier (Purolator, UPS, Dicom Express, etc).

International

We do ship to other countries (beside Canada) but in order to beneficiate from the best possible rate, please do Contact Us first.

Special situations

In some very special cases, such as for cushion forms that take a very large volume, we might have to charge some extra shipping charge. But we will not charge your purchase until we do get your approval. Please do Contact Us if you have a question.

Returns & Satisfaction

Your Satisfaction Guarantee.

We believe in providing our customers with the highest quality of products and services and backing them with our Guarantee of Satisfaction.

Within 2 weeks of the purchase date, we offer a full satisfaction and a full purchase refund policy - no questions asked - if you are not satisfied.

Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.

We only ask you to pay for the return shipping and, upon receiving, we will immediately refund you the total amount paid for your order.

Please do contact us first to inform us so that we can be prepared for the reception of your returned order.

Please note that for hygienic reasons, we do not accept returns on any duvets, pillows and fillers. Also, specially discounted articles available from our special page cannot be returned.

Thank you.

Security

Secure Payments Guarantee.

As you add articles to the cart, you will be able to add or remove items before proceeding with the payment details.

You may pay by credit card or PayPal. All payment details are collected using an SSL secured server. Once you complete an order you will be notified immediately by e-mail.

Your email address and other details of your transaction with us will never be shared with any 3rd parties. In addition, we do not keep, in file or on our server, your payment details.

You may wish to place an order but do not want to enter your credit card details (even in a secured page)? you may contact us and we will gladly call you to obtain those details by phone.


Paiements sécurisés
Inspirations

Inspiring moments.

Through these pages, Jean and I would like to share with you some inspiring products, articles, sites or other moments that have played an important part in our life.

Navigate the "Inspiration" menu above to discover them. Visit us at your convenience as we will post occasional favorites.

Please do share with us if you have moments you would like us to eventually publish on your behalf. Thank you, Diane & Jean.